# Managed support vs managed services

Audience: Technology leaders, operations owners, procurement, and service managers
Published: August 1, 2026
Last reviewed: August 1, 2026
Author: Temen Systems Managed Services Practice
Reviewer: Service Delivery and Security Review

## Working checklist

- [ ] Defined service boundary
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Coverage and response targets
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Supported configuration
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Monitoring ownership
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Routine work and limits
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Customer responsibilities
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Change and project path
  - Owner:
  - Evidence:
  - Decision or follow-up:
- [ ] Reporting and governance cadence
  - Owner:
  - Evidence:
  - Decision or follow-up:

## Official sources

- Microsoft Learn: Cloud Adoption Framework: Manage methodology
  https://learn.microsoft.com/en-us/azure/cloud-adoption-framework/manage/
- Microsoft Learn: Azure Well-Architected Framework: Operational Excellence
  https://learn.microsoft.com/en-us/azure/well-architected/operational-excellence/

Planning guidance only. Validate current product terms, customer facts, eligibility, architecture, security, and commercial terms before purchase or production action.