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AI capability 02 · from readiness to use

Turn readiness
into repeatable habits.

Temen turns the priorities, controls, and cohorts from phase one into role-level practice, manager reinforcement, community, support, and evidence-led decisions about what should scale.

Try the role labDesign an adoption program
PHASE 02
30
DAY

Launch & listen

Role labs · support · feedback

60
DAY

Reinforce habits

Champions · practice cards · clinics

90
DAY

Review & decide

Value evidence · risk · next cohort

Training is not the finish line

Adoption is an operating change - not a feature tour.

People need a useful reason to change how they work, a safe place to practice, visible help when the result is wrong, and confidence that the organization will reinforce the new behavior. Temen designs those conditions as one program.

01

Useful work

Start with recurring role scenarios and a result people recognize.

02

Safe practice

Teach information boundaries, verification, and human decision points.

03

Social reinforcement

Managers, champions, peers, and support make the behavior visible.

04

Visible value

Review aggregate evidence and workflow outcomes before expanding.

The adoption system

Six connected parts turn learning into sustained use.

A cohort does not succeed because it received training. Sponsors, role practice, in-flow learning, peer community, support, and measurement have to reinforce the same approved behaviors.

01

Leadership & communication

Give leaders a visible role in launch, expectations, safe experimentation, and the decisions that follow each review.

Sponsors · launch narrative · manager kit
02

Role labs & workflow clinics

Practice priority scenarios with realistic data, approved boundaries, verification habits, and work products people can reuse.

Live labs · prompt cards · job aids
03

Learning in the flow

Combine Microsoft learning, Copilot Academy, and organization-specific lessons in Viva Learning around each cohort’s real work.

Learning paths · challenges · refreshers
04

Champions & community

Equip champions to answer questions, demonstrate useful patterns, surface friction, and curate wins through Viva Engage.

Champion network · events · peer learning
05

Support & office hours

Create a visible route from Teams questions and clinics into FAQs, governed resources, technical support, and product ownership.

Teams channel · office hours · escalation
06

Value & scale reviews

Combine aggregate adoption, workflow outcomes, experience signals, readiness, and governance to decide what changes next.

30/60/90 days · quarterly review
What people actually learn

From asking for an answer to owning a reliable workflow.

Temen’s learning design moves beyond prompt tricks. People learn to define the work, choose trustworthy context, inspect the output, preserve the human decision, and reuse only what has been verified.

ASK01

Frame the work

Name the job, audience, desired result, relevant context, output shape, and constraints.

GROUND02

Use the right information

Choose approved sources, understand permissions, distinguish current records from convenient ones, and identify gaps.

VERIFY03

Inspect and decide

Check citations, calculations, omissions, tone, conflicts, and unsupported claims before relying on the result.

REUSE04

Build the habit

Turn a verified success into a role playbook, share it with peers, assign an owner, and measure whether it helps.

Interactive learning example

Complete a real verification exercise.

This staged role lab shows the learning experience Temen can build: frame a useful job, construct a bounded instruction, inspect source evidence, catch a bad claim, and publish a reusable practice card.

Guided role lab · fictional data

Customer meeting brief

12-minute practice
STEP 01

Define the job and its boundaries

A useful scenario begins with a real job, an inspectable output, approved information, and a decision that stays with a person.

Job to completePrepare for a renewal conversation
Definition of doneOne-page brief with risks, owners, and source links
Allowed AI actionFind, summarize, compare, and draft
Required checkpointAccount executive verifies facts and chooses the recommendation

This simulation uses local, fictional content and does not call an AI service.

90-day program

Launch, learn, reinforce, and earn the decision to scale.

Timing changes with the organization, but the control points remain: align the program, prepare the environment, launch real practice, reinforce useful behavior, and review evidence before expansion.

01
Weeks 1–2

Align & design

Confirm sponsors, cohorts, priority scenarios, risk boundaries, baseline, communications, champions, and success measures.

Decision: launch scope
02
Weeks 2–4

Prepare the system

Close readiness gaps, configure learning and community spaces, build fictional practice data, and brief managers and support teams.

Decision: ready for cohort
03
Weeks 4–6

Launch & practice

Run role labs, workflow clinics, office hours, guided challenges, and champion events with visible routes for help.

Decision: adjust enablement
04
Days 30–60

Reinforce habits

Publish verified role patterns, address recurring friction, refresh learning, coach champions, and widen scenarios only where useful.

Decision: deepen or redirect
05
Days 60–90

Review value & risk

Compare aggregate adoption, experience, workflow evidence, support demand, governance, and readiness against the agreed baseline.

Decision: scale, hold, or stop
Representative adoption patterns

Different barriers need different interventions.

These examples are grounded in Temen’s readiness, adoption-review, custom-agent, and delivery patterns. They show how we respond without inventing customer names or performance claims.

01Shallow adoption

Licenses were assigned, but useful habits had not formed.

Starting pattern

Aggregate reporting showed access and early activity, while interviews and app patterns suggested that most use stopped at occasional summaries and first-draft experiments.

Temen response

Temen maps role workflows, selects a small number of repeatable scenarios, runs hands-on clinics, equips champions, and makes verified examples available in the flow of work.

Decision evidence

Repeat use of agreed scenarios, feature and app breadth by group, confidence themes, help demand, and observable workflow outcomes - not individual rankings.

02Pilot stalled

Information and governance friction undermined confidence.

Starting pattern

Users found outdated or overshared content, managers gave inconsistent guidance, and no owner could answer which use cases were approved or how exceptions should be handled.

Temen response

Temen pauses expansion, closes priority readiness gaps, publishes clear boundaries, rebuilds the cohort experience, and establishes support and escalation before relaunch.

Decision evidence

Resolved blockers, authoritative sources, policy understanding, support closure themes, cohort confidence, and a customer decision on whether the pilot may expand.

03Custom AI launch

A technically complete agent still needed an operating adoption plan.

Starting pattern

The solution passed technical testing, but role expectations, UAT behavior, verification steps, ownership, support routing, and post-launch tuning were not yet routine.

Temen response

Temen combines role-based UAT, workflow training, owner and support runbooks, go-live clinics, knowledge transfer, and feedback loops tied to production telemetry.

Decision evidence

Task completion quality, human-review behavior, exception and escalation patterns, accepted releases, support readiness, and decisions for tuning or wider deployment.

Temen adoption & value review

Use evidence to improve the program - not to score employees.

Temen can run 30/60/90-day or quarterly reviews that combine aggregate licensing and usage patterns with experience, workflow, governance, identity, support, and expansion readiness.

Privacy boundary No employee performance rankings. No prompts, messages, or document contents sent into a planning model.
ADOPTION REVIEWDecision evidence
AGGREGATE · POINT IN TIME
Reach

Can the intended group participate?

  • Eligible, licensed, and activated
  • Learning and lab participation
  • Weekly active trend by group
Depth

Are useful habits forming?

  • Repeat weeks and retained activity
  • App, feature, and scenario mix
  • Verified playbook reuse
Experience

Where is friction showing up?

  • Confidence and pulse themes
  • Office-hours and help topics
  • Champion and manager feedback
Value & control

Should the program expand?

  • Workflow baseline vs. observed result
  • Quality, incident, and exception signals
  • Governance and scale decision
OUTPUTContinue · adjust · remediate · expand · stop
Customer handoff

A program your managers, champions, and owners can keep running.

The engagement leaves behind the operating material, not just recordings. Every artifact is tied to named ownership, a review rhythm, and the next scale decision.

01

Adoption charter & cohort plan

Sponsors, audiences, scenarios, communications, boundaries, baseline, owners, measures, and decision gates.

02

Role curriculum & practice library

Facilitator guides, hands-on labs, fictional datasets, prompt and workflow cards, recordings, and refreshers.

03

Community & support system

Champion kit, Viva Engage and Teams design, office-hours rhythm, FAQs, escalation, and content ownership.

04

Value review & scale recommendation

Aggregate evidence, experience themes, workflow findings, governance issues, remediation, and the customer’s next decision.