One front door
Users and administrators start with the contracted Temen channel instead of guessing which platform or provider owns the failure.
Managed Microsoft and AI support
When the environment fails, ownership must not.
Temen gives users, administrators, cloud teams, and AI owners one accountable support relationship for the Microsoft services and production workloads included in their agreement.
Why TemenOne intake path keeps evidence, customer communication, named ownership, eligible escalation, and verification together.Why nowActive incidents and repeated support demand become more expensive when customers must coordinate identities, platforms, providers, and updates themselves.
TEMEN SUPPORT
SYNTHETIC CASESEV B CANDIDATECASE TS-10427 · 09:14
Remote staff cannot complete multifactor authentication
18 affected users across three regions. Email and Teams access unavailable.
- OWNER
- Temen support lead
- NEXT UPDATE
- 09:45
Intakevalidated Triagein progress Coordinatequeued Restorepending Verifypending
$9Microsoft 365 support
per user, from$500Azure coordination
monthly, from$1,000Combined support
monthly, from$495Production AI care
monthly, from
per user, from$500Azure coordination
monthly, from$1,000Combined support
monthly, from$495Production AI care
monthly, from
Why managed support
Cloud support should not make your team coordinate the entire response.
A single business issue can cross a user, identity policy, Microsoft 365 service, Azure workload, application dependency, license, and AI workflow. The technical boundary is rarely obvious when the case begins.
Temen owns intake and customer communication, organizes the evidence, coordinates the right resources, and keeps responsibility visible through resolution and review.
Impact before assumptions
Business impact, affected scope, recent change, evidence, entitlement, and urgency shape the response before the case is routed.
Communication has an owner
Technical work can cross multiple resources without forcing the customer to rebuild the timeline or chase separate updates.
Recovery becomes learning
Recurring problems, supportability gaps, declined actions, and separately scoped improvements remain visible after service returns.
Support portfolio
Choose support around the environment Temen needs to help own.
Each support family can stand alone. Combined support becomes valuable when Microsoft 365 and Azure both matter and one coordinated relationship is more important than separate queues.
Managed Microsoft 365 Support
One support relationship for the modern Microsoft workplace.BEST FITUsers, administrators, identities, collaboration, devices, and Microsoft security services.
- Exchange Online, Teams, SharePoint, and OneDrive
- Entra ID, access, multifactor authentication, roles, and identity
- Intune, Defender, Cloud PC, and supported devices
- Licensing assistance, service configuration, and eligible escalation
Managed Azure Support
Operational support for production Azure environments.BEST FITCloud administrators, applications, infrastructure, data, connectivity, recovery, and platform operations.
- Subscriptions, resource groups, governance, and identity
- Virtual machines, storage, networking, VPN, and connectivity
- Azure SQL, Web Apps, IIS, backup, and Site Recovery
- PowerShell troubleshooting and eligible escalation
Combined Microsoft Support
One accountable path across Microsoft 365 and Azure.BEST FITOrganizations where Microsoft 365 and Azure are both material and fragmented ownership is the problem.
- Unified intake for users, tenants, subscriptions, and workloads
- Coordinated troubleshooting and customer communication
- Eligible critical-incident and Microsoft escalation support
- Recurring service governance and environment review
Managed Agentic Systems
Keep production AI aligned after launch.BEST FITCopilot agents, Microsoft Foundry workloads, and related production AI workflows.
- Failed runs, prompts, workflows, connectors, and routing
- Usage, quotas, caching, cost, and model behavior
- Controlled tuning, corrections, and optimization
- Health reviews, operational recommendations, and reporting
Start with the operating environment
Use the need, complexity, and criticality to find a starting point.
Ticket count alone cannot describe support demand. Users, tenants, subscriptions, workloads, service hours, business impact, inherited risk, and governance determine the actual service.
Interactive support fit review
Planning guidance, not a final quoteDescribe the environment. See the likely starting plan.
Managed Microsoft Support + Azure
From $5,200 monthlyMicrosoft 365 support and a material Azure footprint need one accountable relationship with workload coverage.
- ENVIRONMENT
- Microsoft 365 and Azure
- COMPLEXITY
- standard
- CRITICALITY
- Production critical
Final scope depends on users, tenants, subscriptions, workloads, service hours, demand, inherited risk, and required governance.
Validate this support planSee the support model work
Follow three different failures through the same accountable operating discipline.
Change the case, inspect every checkpoint, and see which evidence keeps Microsoft 365, Azure, and production AI support from becoming a loose handoff.
SUPPORT CASE WALKTHROUGH
SYNTHETIC CUSTOMER CASEINCOMING REQUEST
Remote staff cannot complete multifactor authentication
Eighteen remote users cannot reach email or Teams. Executives are affected and no safe workaround is confirmed.
- INITIAL CLASSIFICATION
- Sev B candidate
- ACCOUNTABLE OWNER
- Temen support lead
Validate impact before routing
Confirm affected users, locations, authentication method, start time, service health, recent changes, and an authorized customer contact.
EVIDENCE AT THIS STAGE18 users, 3 regions, authentication failure, executive impact, no broad service advisory
Published support pricing
Compare the full customer-facing support portfolio.
These prices are starting points or monthly minimums, not automatic quotes. Temen validates the environment, demand, service hours, risk, included capacity, and governance before issuing a final proposal.
Review commercial boundariesMICROSOFT 365
Support that grows with the modern workplace.
Choose by user and administrator needs, workload breadth, support demand, tenant complexity, and required review.
MICROSOFT 365
Essential / T1 Assist
Smaller teams with lighter support needs.
$9per user / month
$750 monthly minimumCore user, license, password, role, access, Exchange, and Teams support.
Request fit reviewRECOMMENDED START
Managed Microsoft 365
Mid-market teams needing accountable support.
$24per user / month
$2,750 monthly minimumSupport across Exchange, Teams, SharePoint, OneDrive, Intune, Defender, and Entra ID.
Request fit reviewMICROSOFT 365
Managed Microsoft 365 Plus
Broader environments that need recurring review.
$32per user / month
$4,250 monthly minimumExpanded coverage with monthly service review, support analytics, readiness, and license hygiene.
Request fit reviewMICROSOFT 365
Enterprise / High Complexity
Multiple tenants, domains, complex governance, or high support demand.
Customcustomer-specific proposal
Validated during discoveryA tailored support and governance model aligned to the operating environment.
Request fit reviewAZURE
Match coverage to the tenant, workload, and estate.
Coordination is intentionally lighter than full tenant or workload support. Production criticality changes the required operating posture.
AZURE
Azure Coordination
Light Azure use or occasional coordination.
$500per month
May be included when qualifiedIssue intake, routing, basic triage, and eligible escalation coordination.
Request fit reviewRECOMMENDED START
Azure Tenant Support
One tenant with normal support demand.
$950per tenant / month
One Azure tenantAccountable support for subscriptions, core services, backup, recovery, and identity-related issues.
Request fit reviewAZURE
Azure Workload Support
Production environments and material workloads.
$1,750 to $2,500per tenant / month
Validated production scopePriority support across networking, compute, data, applications, and recovery.
Request fit reviewAZURE
Enterprise Azure
Multi-subscription or higher-complexity Azure estates.
From $2,500per month
Alternative approved model may use 6% to 10% of consumptionA tailored support and governance model shaped around platform and workload complexity.
Request fit reviewCOMBINED MICROSOFT CLOUD
Bring Microsoft 365 and Azure under one relationship.
Combined support reduces the work of coordinating users, tenant services, Azure operations, escalations, and recurring governance.
COMBINED MICROSOFT CLOUD
Essential Cloud Assist
Smaller organizations with lighter cloud needs.
$10per user / month
$1,000 monthly minimumCore Microsoft 365 user and access support with Azure intake and coordination when applicable.
Request fit reviewRECOMMENDED START
Managed Microsoft Support
Most mid-market Microsoft cloud environments.
From $4,250per month
Starting commercial anchorAccountable Microsoft 365 support, ticket handling, cloud escalation, and Azure coordination.
Request fit reviewCOMBINED MICROSOFT CLOUD
Managed Support + Azure
Organizations with a material Azure footprint.
From $5,200per month
Starting packageManaged Microsoft support plus Azure tenant and workload coverage.
Request fit reviewCOMBINED MICROSOFT CLOUD
Premium / Enterprise
Large or high-complexity Microsoft environments.
From $6,500per month
Or customer-specific proposalA tailored support, governance, and escalation model across the Microsoft cloud.
Request fit reviewMANAGED AGENTIC SYSTEMS
Keep production AI supportable after launch.
Workload count, architecture, integrations, business impact, telemetry, usage, and complexity determine final AI maintenance scope.
MANAGED AGENTIC SYSTEMS
Agent Care
A standard workload needing a defined reactive path.
$495per month
One standard AI workloadReactive support, monthly health review, minor prompt revisions, basic workflow corrections, two engineering hours, and a brief summary.
Request fit reviewRECOMMENDED START
Agent Operations
Important production workflows needing active care.
$995per month
Up to three standard workloadsProactive monitoring, prompt tuning, workflow maintenance, biweekly health review, five engineering hours, and monthly recommendations.
Request fit reviewMANAGED AGENTIC SYSTEMS
Agent Assurance
Business-critical or customer-facing production AI.
From $1,995per month
Up to five complexity-adjusted workloadsEnhanced oversight, active optimization, weekly review, ten engineering hours, and executive and technical reporting.
Request fit reviewPRICING BOUNDARY
Microsoft licensing, Azure consumption, model and token use, voice, storage, search, connectors, third-party services, migrations, architecture, deployments, remediation, substantial redesign, new AI workloads, and project work are separate unless the signed agreement expressly includes them.
Incident severity and escalation
Urgency is based on documented business impact.
Severity is not a shortcut for bypassing evidence. Temen validates impact, affected scope, workaround, production criticality, recent change, and entitlement before confirming the operating posture.
SEV ACritical
Widespread or material production impact without a reasonable workaround.
Critical triage and eligible escalation under the contracted terms.
SEV BHigh
Major degradation or an important unavailable function.
Priority troubleshooting, coordination, communication, and eligible escalation.
SEV CStandard
Limited-impact incident, question, request, or routine issue.
Normal support workflow according to the selected plan and service hours.
CRITICAL INCIDENTS
Temen coordinates what it can control and stays precise about what it cannot.
Eligible plans include Sev A and Sev B escalation paths. For a qualifying critical incident, Temen may coordinate access to a Microsoft Critical Situation manager when required and permitted by the customer's Microsoft support entitlement and Microsoft's qualification process.
Temen can commit to its contracted intake, communication, coordination, and response posture. Microsoft controls escalation acceptance, resource availability, and resolution timing.
Clear work classification
Support restores. Administration maintains. Change improves. Projects create.
A clear boundary protects both speed and trust. Temen classifies the request before separately billed work begins and obtains approval when the outcome or system boundary changes.
Restore and explain
Troubleshooting, incident handling, covered user or workload assistance, eligible escalation, communication, and verification inside the agreement.
Maintain the agreed environment
Routine or limited administration may be included when the package and order form explicitly define the task, authority, and capacity.
Improve a bounded capability
A controlled adjustment that changes configuration, policy, workflow, operating behavior, or included capacity and needs impact review and approval.
Create a new outcome
Migrations, architecture, deployments, remediation programs, substantial redesign, custom development, and new workloads are separately scoped.
Support an inherited environment
Temen can often take responsibility for systems it did not build.
Inherited environments begin with evidence, not optimistic assumptions. Access, documentation, licensing, monitoring, known risk, configuration, security, and dependencies determine what can be supported immediately.
Any prerequisite remediation stays visible and is approved separately before it quietly becomes part of recurring support.
Commercial confirmation
Confirm the service family, package, users, tenants, subscriptions, workloads, hours, reporting, price, term, and exclusions.
Access and intake
Establish authorized contacts, least-privilege access, support channels, ticket routing, escalation references, and communication expectations.
Environment baseline
Inventory covered services, dependencies, known issues, telemetry, consumption, documentation, and supportability risks.
Service activation
Test case intake, confirm communications, validate the operating runbook, and authorize service commencement.
Stabilize and review
Track early demand, recurring problems, inherited risk, separate remediation, and the first contracted service review.
After the urgent issue
Support becomes more valuable when recurring demand changes the operating model.
Higher plans add health review, analytics, readiness, license hygiene, tuning, reporting, and recommendations so recurring incidents become visible decisions.
Ownership and communication
Entitlement, scope, severity, evidence, owner, customer update, next action, and verified closeout.
Service and health review
Demand, incident trends, recurring problems, covered environment health, included capacity, and recommendations.
Agent Operations review
Production AI health, failed runs, tuning needs, workflow maintenance, usage, and operational recommendations.
Agent Assurance review
Enhanced oversight for critical AI workloads, active optimization, business risk, and technical performance.
Right-size the relationship
Users, tenants, workloads, ticket demand, severity, capacity use, environment growth, and package fit.
MONTHLY SUPPORT REVIEW
SYNTHETIC EXAMPLEA shared operating relationship
Temen owns the support process. The customer retains business authority.
- Validate entitlement, impact, scope, and severity
- Assign support ownership and coordinate resources
- Maintain contracted communication and review
- Separate included support from change and project work
- Verify the result before case closure
- Maintain required licenses, subscriptions, and entitlements
- Provide timely least-privilege access and authorized contacts
- Describe business impact and approve customer changes
- Participate in testing and retain continuity ownership
- Disclose material environment changes
Support questions
Understand the relationship before selecting the plan.
Can support families be purchased separately?+
Yes. Microsoft 365, Azure, combined Microsoft support, and Managed Agentic Systems can each be scoped independently.
Are these published prices final?+
No. They are starting points or minimums. Temen validates users, tenants, subscriptions, workloads, consumption, service hours, demand, business impact, and complexity before issuing a proposal.
Does every plan include 24x7 support?+
No. Support hours and after-hours coverage depend on the selected plan and signed agreement. Nonstandard coverage or response commitments must be approved explicitly.
Can Temen support an environment it did not build?+
Often, yes. Inherited environments normally require an assessment. Documentation, security, monitoring, access, configuration, or remediation gaps may need to be resolved before full activation.
Can Temen escalate a case to Microsoft?+
Eligible plans include Microsoft escalation paths. Escalation depends on the affected service, customer entitlement, incident evidence, Microsoft eligibility, and the Temen agreement.
Is Microsoft Critical Situation coordination guaranteed?+
No. For qualifying critical incidents, Temen may coordinate access when required and permitted by the customer's Microsoft entitlement and Microsoft's qualification process. Microsoft controls acceptance, staffing, and resolution timing.
Are licensing and cloud consumption included?+
No, unless the agreement explicitly says otherwise. Microsoft licensing, Azure consumption, model and token use, voice, storage, search, connectors, and third-party services remain separate.
How are production AI workloads counted?+
Temen prices production AI by workload and complexity, not only by the number of visible agents. Architecture, departments, channels, data boundaries, business criticality, and workflow breadth affect the count.
Do unused AI engineering hours roll forward?+
Unless the agreement expressly says otherwise, included engineering hours are monthly capacity and expire at month end. Additional work requires approval.
Does Temen guarantee AI accuracy or business outcomes?+
No. Temen maintains and improves the system within the agreed scope, but AI output varies and requires appropriate customer oversight.
Design the support relationship
What environment needs one accountable place to turn?
Bring the users, tenants, subscriptions, workloads, production AI systems, current support path, service hours, incident concerns, and recurring pain. Temen will recommend the appropriate starting plan and validate the scope before proposing commercial terms.