Risky sign-in requires investigationIdentity · synthetic tenant · 08:42
NEWTemen managed servicesOne operating partner.
One operating partner.
One accountable record.
Temen connects service desk, Microsoft 365, Azure, endpoints, security, backup, AI operations, infrastructure, licensing, and continual improvement through a managed service built around ownership and evidence.
Why TemenA live control plane connects monitoring, service records, runbooks, reporting, scoped authority, and verified action.Why nowUnowned alerts, access, recurring failures, renewals, and lifecycle decisions compound into outages, risk, and avoidable cost.
TEMEN MSP CONTROL CENTER
SYNTHETIC VIEWMANAGED TENANTS08scoped rosterOPEN INCIDENTS031 priorityFINDINGS124 dueSLA POSITION96%in target
Application credential expires in 12 daysApplications · synthetic tenant · 08:39
OWNEDLicense assignment exceptions increasedLicensing · synthetic tenant · 08:31
REVIEW43Microsoft monitoring checks across licensed profiles30m-1dConfigured check cadence by signal family1 recordControl Center work synchronized to the service desk0 blind changeAuthority and read-back required for customer actions
Why managed services
The hard part is not owning another tool. It is knowing who owns the outcome.
Modern environments cross users, devices, identity, SaaS, cloud, security, data, agents, vendors, and commercial agreements. A failure rarely respects the boundary between them.
Temen creates one operating relationship that can see the system, assign ownership, coordinate providers, control change, retain evidence, and turn repeat failures into planned improvement.
Visibility without ownership stalls
An alert is only useful when entitlement, priority, evidence, response target, owner, and next action travel with it.
Access without control creates risk
Customer change needs identity, authority, scope, approval, verification, communication, and a durable record.
Support without context repeats work
The service record should connect incidents, assets, changes, licenses, runbooks, providers, history, and customer decisions.
Operations without improvement accumulates debt
Recurring demand, posture, capacity, cost, adoption, and lifecycle signals should become decisions before they become outages.
Integrated service catalog
Choose the operating relationship, not a disconnected shelf of tools.
Temen can provide a complete managed environment or an explicit set of modular services. Every capability is tied to coverage, entitlement, supported platforms, response, responsibility, and exclusion.
Service desk and user support
One visible owner from intake through verified closeout.
- Central intake and case ownership
- Remote user assistance
- Password and account recovery
- User onboarding and offboarding
- Application and productivity support
- Vendor and Microsoft escalation
Microsoft 365 operations
Operate the tenant as a changing production environment.
- Identity and administrator-risk review
- Exchange, Teams, SharePoint, and OneDrive
- Intune and endpoint compliance where licensed
- Defender alert triage and investigation
- License, renewal, and assignment oversight
- Configuration and service-health reporting
Azure managed cloud
Connect architecture, health, security, cost, and operational ownership.
- Subscription and resource inventory
- Resource and service health
- Security and policy posture
- Backup and recovery-state monitoring
- Consumption and cost review
- Incident escalation and monthly reporting
Endpoint operations
Make device health, patch posture, protection, and support visible.
- Managed inventory and ownership
- Intune and Autopatch operations
- Defender status and investigation
- Compliance and encryption visibility
- Patch assessment and approved deployment
- Replacement and retirement coordination
Server and network operations
Detect infrastructure conditions before users have to explain the outage.
- Server service and capacity monitoring
- Patch and maintenance coordination
- Certificates and public-service health
- Supported firewall, switch, wireless, and UPS monitoring
- Circuit and provider escalation
- Lifecycle and capacity recommendations
Security operations
Turn alerts into owned investigations, authorized action, and evidence.
- Identity and sign-in investigation
- Microsoft Defender incident triage
- Email and phishing investigation
- Approval-controlled containment
- Independent result verification
- Customer communication and documented closure
Backup and recovery
Manage recoverability, not just successful job status.
- Contracted workload and policy coverage
- Recovery-point and failure monitoring
- Customer and credential isolation
- Immutable copies where supported
- Restore authorization and secure delivery
- Scheduled restore validation
AI and Copilot operations
Keep production AI useful, bounded, supported, and economically visible.
- AI and Copilot readiness review
- Governance and acceptable-use controls
- Agent and application inventory
- Permission and exposure review
- Adoption and user support
- Usage, value, incident, and change reporting
Operating foundation
The service already has a control plane.
This is the live Microsoft operations foundation Temen uses today. Customer enrollment and write authority remain deliberately scoped.
What is standard today, what activates by customer, and what stays project work.
Control Center, CIPP, GDAP, Microsoft Graph, Defender, Intune, Lighthouse, Azure Monitor, and approved Microsoft services.
Microsoft 365, Azure, and agentic support services with defined intake, entitlement, escalation, and change boundaries.
Enabled only after device, identity, access, consent, logging, policy, and support-tool validation.
Enabled per supported platform, site, device, agent or proxy path, management access, and alert-integration readiness.
Enabled after isolation, immutability, reporting, retention, API, recovery objective, and restore validation.
Migrations, architecture redesign, network replacement, large remediation, custom applications, and new AI solutions.
Interactive control-center walkthrough
See an event become accountable work.
Use synthetic incidents to inspect how Temen connects priority, evidence, bounded AI assistance, runbooks, customer authority, source verification, and the service record.
CONTROL CENTER · SYNTHETIC WALKTHROUGH
ACTIVE RESPONSEINC-1048
Risky sign-in followed by a new MFA method
Northstar Manufacturing · Synthetic organization
- SOURCE
- Microsoft Entra ID
- TARGET
- 15 minute acknowledgment
- RUNBOOK
- Risky user and identity compromise response
- 01New
Event normalized and deduplicated
- 02Owned
Priority, entitlement, owner, and target confirmed
- 03Investigated
Read-only evidence and bounded AI assessment complete
- 04Authorized
Customer authority or approved change record captured
- 05Verified
Action read back from the source and service record closed
Sign-in risk: highUnfamiliar location and deviceNew MFA registration 6 minutes laterNo approved travel record
Available after the operator owns the case. Paul may use only the incident snapshot and allowlisted read-only evidence tools.
Revoke active sessions, require credential reset, remove the unverified MFA method, and verify the resulting identity state.
Locked until authority is recordedMonitoring profiles
Coverage follows authorization, licensing, and evidence quality.
Build a synthetic enrollment profile to see the check families and activation gates. A tenant is not monitored merely because it exists in a partner inventory.
CHECK DEFINITIONS28CADENCE30m-1dAUTO-REMEDIATENO
Core tenant operations
Access, credentials, administrators, Conditional Access, Exchange, restricted senders, and license assignment
Operations and licensing
Secure Score, standards, licenses, inactive users, quotas, and tenant restrictions
Ways to buy
Complete ownership or deliberate modules.
Planning prices help establish fit. The final proposal confirms quantities, current provider costs, allowances, response coverage, onboarding, regulatory needs, and the actual estate.
Microsoft 365 Operations and Security
$39per managed user / month
$1,000 monthly minimumTenant monitoring, identity and administrator risk, licensing oversight, Microsoft workload administration, security triage, and recurring reporting.
- One managed Microsoft 365 tenant
- Licensed monitoring profiles
- Approved tenant administration
- Monthly configuration and security reporting
Core MSP and Helpdesk
$119per managed user / month
$2,500 monthly minimumDay-to-day support and endpoint operations for organizations that need Temen to own user issues, devices, requests, vendors, and recurring service visibility.
- 8x5 service desk
- One primary endpoint per user
- Remote support and account assistance
- Monthly service reporting
Temen Complete IT
$199per managed user / month
$5,000 monthly minimumOne coordinated service across users, endpoints, Microsoft 365, Azure, AI, security, backup, servers, networks, reporting, and continual improvement within defined allowances.
- Priority response plan
- Microsoft 365 backup for managed users
- Azure, site, server, and backup allowances
- Quarterly executive review and four annual drills
Microsoft 365 operations$39 / managed user$1,000 minimum
Azure managed cloudFrom $750 / environmentOne subscription and up to 20 resources in starting allowance
AI and Copilot management$25 / managed user$750 minimum
Microsoft 365 backup$15 / protected user$300 minimum
Server management and backup$149 / serverIncludes 1 TB protected capacity
Managed network site$349 / siteIncludes up to 10 supported devices
Additional endpoint$19 / deviceBeyond package allowance
Additional protected capacity$29 / TBRetention and recovery labor priced separately
Interactive planning comparison
Synthetic estimate · not a quoteCompare modular services with Complete IT.
MODULAR PLANNING TOTAL$9,400/mo4 selected service modules
TEMEN COMPLETE IT$9,950/moIncludes documented package allowances
Illustrative prices are planning guidance, not automatic quotes. Taxes, licensing, usage, regulated requirements, after-hours coverage, projects, onsite work, hardware, exceptional recovery, and unsupported platforms are not assumed.
Response plans
Choose what Temen manages, then choose when the response begins.
Response targets are acknowledgment and engagement targets after Temen validates impact, scope, urgency, and workaround. They are not guaranteed resolution times.
PriorityMeaningBusiness StandardPriorityCritical Operations
Priority 1Critical outage or active compromise1 business hour30 minutes, 24x7 intake15 minutes, 24x7
Priority 2Major degradation or serious risk4 business hours2 business hours1 hour, extended coverage
Priority 3Normal incident or request1 business day4 business hours4 business hours
Priority 4Planned or low-impact request2 business days1 business day1 business day
Contracted 8x5 coverage
Routine service inside the agreed business window. After-hours events are recorded for the next service window unless separately authorized.
Included with Complete IT
24x7 Priority 1 intake and acknowledgment with faster business-hours targets. Further after-hours work follows authority and agreement.
Custom continuity plan
Named escalation, expanded Priority 1 and Priority 2 coverage, customer-specific communications, and optional dedicated staffing or infrastructure.
Managed-services onboarding
Do not inherit an environment blindly.
Onboarding turns sales scope into a verified operating service. Temen does not bulk-enroll tenants or deploy agents before access, authority, licensing, data boundaries, and support ownership are confirmed.
Discover the estate
Confirm users, devices, tenants, subscriptions, sites, servers, networks, applications, data, providers, licensing, and current support obligations.
EvidenceScope and inventory baselineDefine the service
Select service modules, response plan, supported hours, allowances, responsibilities, escalation contacts, authorization, exclusions, and commercial terms.
EvidenceService design and entitlement recordValidate access and controls
Verify GDAP, roles, licensing, monitoring preflight, customer scopes, notification routes, secrets, data separation, and change authority.
EvidenceAccess and control evidenceActivate deliberately
Enroll approved tenants and assets, connect case and monitoring routes, establish runbooks, test intake, and read back the configured state.
EvidenceActivation and verification reportBaseline and stabilize
Capture initial health, security, licensing, backup, cost, risk, open incidents, and improvement work through a controlled onboarding period.
EvidenceOperating baseline and first reportOperate and improve
Run the agreed cadence for service, incidents, change, reporting, executive review, drills, optimization, and roadmap decisions.
EvidenceManaged operating rhythmOperational visibility
Service activity should lead to decisions.
Temen combines case history, monitoring, posture, licenses, cost, backup, incidents, changes, recurring demand, and the improvement backlog into an operating cadence leaders can use.
Requests and incidents
Owner, priority, SLA, evidence, action, customer communication, verification, and closeout.
Monitoring and drift
Tenant access, licensed alert coverage, scheduler health, platform alerts, security and operational findings.
Operating review
Ticket demand, SLA performance, recurring issues, endpoint and tenant posture, backup, licenses, cost, risk, and recommendations.
Executive service review
Business alignment, material risk, capacity, lifecycle, major change, value, roadmap, and investment decisions.
Compliance Drills
Restore, identity compromise, phishing, ransomware tabletop, privileged access, and incident communication exercises.
MONTHLY SERVICE REVIEW · SYNTHETIC EXAMPLE
JULYREQUESTS CLOSED84+12 from prior monthIN TARGET96%2 exceptions reviewedREPEAT DEMAND11%down 4 pointsBACKUP COVERAGE98%1 workload pending
Account recovery demand fell after the enrollment campaign.
Eleven repeat cases were connected to incomplete registration. The approved campaign closed 38 gaps and reduced recurrence in the final two weeks.
- 01Approve replacement of two unsupported endpoints
- 02Confirm renewal path for 14 unused licenses
- 03Schedule the quarterly identity-compromise drill
Move one backup exception from observation to verified protection.
Owner, data size, retention, recovery objective, isolation, and test date are recorded for approval.
Commercial and operating boundaries
Managed does not mean unlimited or uncontrolled.
Clear boundaries protect service quality, customer authority, security, recovery, staffing, and the economics required to remain dependable.
Included service work
Recurring administration, triage, investigation, approved standard changes, monitoring, reporting, and support inside the contracted users, assets, environments, allowances, hours, and authority.
Change request
A bounded improvement to an included service that changes configuration, policy, workflow, runbook, package allowance, or operating behavior and requires impact review and approval.
Separate project
A migration, architecture redesign, major remediation, network replacement, hardware rollout, custom application, custom agent, new data platform, large training program, or material new outcome.
Customer responsibility
Accurate inventory, licensed access, named owners, timely decisions, authorized contacts, supported equipment, vendor cooperation, acceptable use, and approval for customer-changing actions.
Normally separate unless explicitly includedLarge migrationsArchitecture redesignMajor remediationHardwareCablingCustom applicationsNew AI solutionsForensicsCertificationUnlimited storage or after-hours work
Managed-services questions
Know what the relationship means before signing it.
Is this only Microsoft support?+
No. Microsoft 365 and Azure are core strengths, but the managed-services model can include users, endpoints, servers, networks, backup, security, AI operations, vendors, and service governance when those layers pass the onboarding assessment.
Is everything automatically remediated?+
No. Monitoring and evidence collection are deliberately separated from customer-changing action. Standing authority, explicit approval, change records, least privilege, and read-back verification determine what Temen may change.
Does 24x7 intake mean unlimited 24x7 helpdesk?+
No. Priority includes 24x7 intake and acknowledgment for Priority 1 events. After-hours investigation, containment, restoration, and lower-priority work follow the selected response plan and agreement.
Can Temen replace our current MSP?+
Yes, through a controlled transition. We inventory the estate, establish access and authority, coordinate with the outgoing provider, preserve service continuity, validate monitoring, and create an operating baseline before declaring transition complete.
Can we buy only one service?+
Yes. Microsoft 365 operations, Azure managed cloud, AI and Copilot management, backup, server management, network-site management, and other modules can be purchased without the complete bundle.
Does a successful backup prove recovery?+
No. Temen treats restore validation, isolation, retention, recovery objectives, secure delivery, and recorded evidence as part of recovery assurance. A successful job status alone is not sufficient.
Do Compliance Drills certify compliance?+
No. The drills create operational evidence, exercise response, expose gaps, and produce corrective actions. Formal certification, legal opinion, and regulatory attestation are separate.
Start with the operating need
What should Temen own, watch, restore, support, and improve?
Bring the current providers, users, devices, Microsoft tenants, Azure estate, sites, servers, data, response expectations, open risks, and upcoming changes. Temen will map the service boundary and identify what is ready, what needs onboarding, and what belongs in a project.