Managed agentic systems governance
An operating guide for production agents, prompts, models, knowledge, connectors, evaluation, incidents, cost, change, and retirement.
A production agent is a changing service, not a finished deliverable. Models, prompts, knowledge, permissions, integrations, business rules, and user behavior can change independently, so the system needs an operating owner and evidence-based governance.
Govern the full system
The model is only one component. Governance must cover purpose, identity, sources, tools, actions, prompts, evaluations, telemetry, user experience, cost, owners, and dependencies.
- System and dependency register
- Approved purpose and authority
- Knowledge and connector ownership
- Business and technical owners
Separate restoration from improvement
Support restores an approved service. A controlled change modifies that service. A project creates a materially new outcome or boundary. Clear classification protects production while still allowing improvement.
- Incident and request handling
- Standard and normal change
- Evaluation before release
- Project intake for new scope
Keep evidence for every decision
An operating record should show what changed, why, who approved it, which evaluation ran, what was released, and how the system behaved afterward.
- Versioned configuration
- Evaluation and red-team evidence
- Cost and quality trends
- Rollback and retirement record
Bring evidence for each item.
Use the checklist to prepare an internal discussion or a Temen working session. An unknown answer is useful when it is recorded as an explicit decision to resolve.
Ungated and available without submitting a formOfficial guidance, organizational authorship, and a visible review date.
- Author
- Temen Systems Agentic Operations Practice
- Reviewer
- Responsible AI and Managed Services Review
- Published
- August 1, 2026
- Last reviewed
- August 1, 2026
Turn the guide into a customer-specific decision.
Temen can assess the current state, frame the options, validate dependencies, and create an accountable path into delivery or operation.